FAQ
Answers before you choose.
Quick help for materials, sizing, shipping, returns, order changes, and choosing the right bag for everyday carry or gifting.
01What kind of products does silexform offer?
What kind of products does silexform offer?
silexform focuses on handbags and accessories, including clutches and evening bags, shoulder bags, crossbody bags, totes, duffel bags, and other small-batch styles designed for everyday wear, gifting, travel, and special occasions.
02What materials are used?
What materials are used?
Materials vary by style. Many products list detailed construction in the description, and common finishes in the catalog include beadwork, faux suede, canvas, satin, seed beads, corduroy, and related trim or hardware details.
03How do I choose the right size?
How do I choose the right size?
Check the measurements on the product page and compare them with the items you usually carry, such as your phone, wallet, keys, cosmetics, or tablet. If you are unsure, contact us and we can help you compare styles.
04Can I change my order after purchase?
Can I change my order after purchase?
Contact us as soon as possible. We can often help before an order is packed or prepared for shipment, but changes may be limited once processing has started.
05Can I return an item?
Can I return an item?
Eligible unused items may be returned according to the Refund Policy. Customized, made-to-order, final-sale, or used items may not be eligible unless they arrive damaged, defective, or incorrect.
06What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Email us within 7 days of delivery with your order number and clear photos of the issue. We will review the problem and may offer a replacement, partial refund, or refund depending on the situation.
07Do you ship internationally?
Do you ship internationally?
Yes, when international delivery is available at checkout. Customs duties, taxes, import fees, and local delivery requirements are the customer responsibility.
08How can I contact support?
How can I contact support?
NCODE BIO LLC can help by email at [email protected] or phone at +1 (650) 598-5867. We respond within 24 hours.
